We at PillsMedica (“PillsMedica.com”, “PillsMedica”, “Website”, “Pharmacy”, or “we”) would like to welcome you to our website. PillsMedica Pharmacy, which has its registered office in Mumbai, India, is in charge of managing and running this website and mobile app.
- GENERAL
- PillsMedica Pharmacy, a business registered in India with its registered address at Mumbai – 400003 (hereinafter referred to as “PillsMedica”, “we”, “us” or “our”), manages and operates www.pillsmedica.com and a mobile application with the same name (collectively referred to as the “Website”) where you
- The Terms and Conditions [available at https://www.PillsMedica.com/terms-and-conditions] and this delivery and shipping policy (“Policy”) set forth our policies and processes for the delivery and shipping of Products purchased on the Website.
- We ship and deliver our products across all of over world. By forming alliances and partnerships with top logistics service providers, we hope to deliver the finest customer experience to you. This will allow us to process your order as efficiently as possible and guarantee that you receive the Product you ordered from the Website without any problems. We use every commercially reasonable effort to provide the Products to you as soon as possible.
- You agree to be governed by the provisions of this Policy without modification by choosing to use the Website and/or make a purchase on the Website. Every time you access the Website, we urge you to read and comprehend the terms of this Policy. You should not use, access, or conduct business on the Website if you disagree with the provisions in this Policy.
- Please take a Note: Delivery may take up to 30 days after the date of shipment if postal services are disrupted by a natural disaster, severe weather, or a lack of Customs Clarence, among other possible causes of delay. Register Mail (approximate delivery time: 15-22 days)
- SHIPPING AND DELIVERY TERMS
- We work with third-party logistic service providers (“Logistic Partners”) to transport and deliver Products to you anywhere in world. When a Product is processed and successfully handed over to the Logistic Partner, we will send the details of the Logistic Partners who will be responsible for completing the shipping and delivery of any Product(s) purchased by you on the Website. Our usual dispatch times range between 24 (twenty-four)to 48 (Forty-eight) hours from the time you place the Product Order on the Website. In any instance, the consumer will be given an anticipated delivery date for the Product purchased through the Website. This anticipated timeline will be given to the user on the order confirmation page when the order is confirmed by us. We will also provide you information about your orders once they have been shipped to the e-mail address and/or cell phone number you provided/registered with us. You accept and acknowledge that, while we ship and deliver Products to Users through our Logistic Partners, we reserve the right to ship and deliver Products on our own without the involvement of any Logistic Partners or third-party service providers.
- The Delivery charges of the Platform are as follows:
| ORDER VALUE | DELIVERY CHARGE |
| Up to $200 | $30 |
| $250 – $1000 | $00 |
| Rs. 1000 or more | FREE Shipping |
Note: Delivery charges quoted above are applicable on ALL orders available on the Platform.
- You agree and accept that, while we make every effort to ship and deliver our Products across World, we may, in our sole discretion, identify a limited list of countries and regions that are unserviceable for Product delivery. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas, and your orders on the Website may not be processed in such situations. If we judge a location unserviceable, we will tell the User at the time the User places an order for the purchase of Products on the Website. You can also use the Website to see if an area is unserviceable for delivery by entering the relevant area pin code.
- You agree and understand that in order to deliver the acquired Products to you on time, we may enquire or collect particular information such as your name, shipping address, billing address, landmarks, contact information, and so on. It would help if you guaranteed that all information you provide to us on the Website is true, complete, accurate, and sufficient to determine the actual location of delivery. You accept that you will bear full responsibility if we fail to deliver the purchased Products owing to your failure to submit correct, complete, sufficient, and accurate information when placing the transaction. It is also stated that we will not be held liable in any way or at any time due to your failure to give accurate and complete information.
- We shall make every effort to deliver the ordered Product to your selected address within the expected delivery timetable provided to you. If you are not available or present to take delivery of the Product, our logistics partners will make three (3) attempts in three (3) days (each attempt daily) to deliver the ordered Product(s) to you. If the third delivery attempt is unsuccessful and you continue to be unavailable, we retain the right, at our sole discretion, to cancel the order of the purchased Products and process the return of such Products to us. We also have the right to deduct any shipping and delivery charges incurred by us while processing refunds following such cancellation.
- While we make reasonable efforts to ensure that purchased Products are delivered to you in a timely and within the timeline notified to you, you accept and acknowledge that delivery may be delayed due to:
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee lockouts, governmental restrictions, and so on;
- Acts of God such as floods, earthquakes, and so on;
- Other unforeseeable circumstances.
In the event of a delay, we will make every reasonable effort to notify you by writing to your registered email address and/or cell phone number. We disclaim any liability arising from our failure to warn or advise you of delays in the delivery of bought Products on the Website. Furthermore, we will not be obligated to reimburse you for any claim that may emerge as a result of a delay in the shipment, delivery, or use of the acquired Products.
CUSTOMS DELAYS:
Healing Pharma is not responsible for any delays for goods in transit to you as the customer. You accept that your order is imported into your country, and any delays caused by your Government’s Customs Department or by the delivery service are beyond Healing Pharma’s control.
If your order fails to arrive within the given day expected delivery time frame, you agree to wait a further 7 days before requesting a reshipment.
If you have not received your item or if you received news from the shipper that your cargo was on hold, delayed, or returned to the sender, we strongly advise you to contact us at [email protected]. We will do our best to resolve any shipping-related issues as soon as possible.
CUSTOMS CHARGES:
You accept that you may be requested to pay customs charges for goods you import. These (if charged) will be payable by you directly to your Customs Department, and you accept that these charges are not pillsmedica’s responsibility to pay. You understand that delays can occur while they await you to pay these charges.
- We strive to hire Logistic Partners, employees, and agents who have the highest regard for ethics and integrity, and to conduct ourselves in a manner that exudes thorough professionalism, competence, and good manners. You agree and understand that we have no control over the conduct or inactions of delivery personnel, and it is not practicable for us to monitor and observe each delivery executive. We shall not be liable for any acts or omissions on the part of our delivery agents, employees, or personnel and/or the Logistic Partner or their employees, agents, or personnel, including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, and so on. To be clear, any ill-mannerism, impoliteness, discourtesy, or offensiveness displayed by our delivery executives or the employees, agents, or personnel of the Logistic Partners is beyond our control, and any issue arising between you and our delivery executive or employee, agent, or personnel of the Logistic Partner must be resolved independently by you. You agree and understand that you will not hold us liable or demand us to negotiate, mediate, or resolve any issues that may arise between you and the delivery employees who deliver the Products to you.
- We process your order and deliver the purchased Product to our logistics partner once you place an order on the Website. Once the purchased Product is handed over to the Logistics Partner, the User will obtain a unique tracking identity number, which will allow the User to trace the status of delivery of the purchased Product. The User may utilize the tracking identifying number on the Website or the Logistic Partner’s website and/or mobile application to monitor the status and position of the ordered Product, as well as the projected time of delivery. Our customer care staff works with the Logistic Partners to ensure that the Products are delivered to you as soon as possible and that the Logistic Partners update the tracking status of the purchased Products in real time. It is clarified that we use third-party service providers to deliver the Products, and thus, we cannot guarantee the accuracy or correctness of the tracking status, which may be subject to inconsistencies due to time lags in updating the information and/or other technical difficulties beyond our control.
- From time to time, we retain the right to charge or collect shipping fees for Products. Shipping prices may vary depending on the value of the Product, the type of Product, the location of delivery, the payment channel, and other factors. You agree that we are permitted to collect shipping and delivery fees on behalf of the Logistic Partner for the delivery service supplied by the Logistic Partner. If we charge a shipping price for the delivery of a bought Product, we will not reimburse such expenses in response to any return request made by you. However, we may make exceptions and refund shipping fees if a defective, damaged, deficient, or inaccurate Product is delivered (for reasons attributable to us and acknowledged by us after appropriate verification in our sole discretion). You understand and accept that ownership and risk of all Products ordered by you pass to you upon delivery of the purchased Products to you.
- Purchased products can be returned through our reverse logistics partners. When we receive a request for a return of a product on the Website and acknowledge it, our reverse-Logistics Partners will contact you to collect the purchased Products from you. We process product returns and exchanges in accordance with our Cancellation, Return, and Refund Policy.
- CUSTOMER SERVICE
- You may direct any questions or complaints about the shipping and delivery of Products under this Policy to our customer support team, which can be reached at the following contact information:
- Contact Details:
E- mail id – [email protected]
Contact No – +1 737 313 4645
SHIPPING AND DELIVERY POLICY
We at PillsMedica (“PillsMedica.com”, “PillsMedica”, “Website”, “Pharmacy”, or “we”) would like to welcome you to our website. PillsMedica Pharmacy, which has its registered office in Mumbai, India, is in charge of managing and running this website and mobile app.
- GENERAL
- PillsMedica Pharmacy, a business registered in India with its registered address at Mumbai – 400003 (hereinafter referred to as “PillsMedica”, “we”, “us” or “our”), manages and operates www.pillsmedica.com and a mobile application with the same name (collectively referred to as the “Website”) where you
- The Terms and Conditions [available at https://www.PillsMedica.com/terms-and-conditions] and this delivery and shipping policy (“Policy”) set forth our policies and processes for the delivery and shipping of Products purchased on the Website.
- We ship and deliver our products across all of over world. By forming alliances and partnerships with top logistics service providers, we hope to deliver the finest customer experience to you. This will allow us to process your order as efficiently as possible and guarantee that you receive the Product you ordered from the Website without any problems. We use every commercially reasonable effort to provide the Products to you as soon as possible.
- You agree to be governed by the provisions of this Policy without modification by choosing to use the Website and/or make a purchase on the Website. Every time you access the Website, we urge you to read and comprehend the terms of this Policy. You should not use, access, or conduct business on the Website if you disagree with the provisions in this Policy.
- Please take a Note: Delivery may take up to 30 days after the date of shipment if postal services are disrupted by a natural disaster, severe weather, or a lack of Customs Clarence, among other possible causes of delay. Register Mail (approximate delivery time: 15-22 days)
- SHIPPING AND DELIVERY TERMS
- We work with third-party logistic service providers (“Logistic Partners”) to transport and deliver Products to you anywhere in world. When a Product is processed and successfully handed over to the Logistic Partner, we will send the details of the Logistic Partners who will be responsible for completing the shipping and delivery of any Product(s) purchased by you on the Website. Our usual dispatch times range between 24 (twenty-four)to 48 (Forty-eight) hours from the time you place the Product Order on the Website. In any instance, the consumer will be given an anticipated delivery date for the Product purchased through the Website. This anticipated timeline will be given to the user on the order confirmation page when the order is confirmed by us. We will also provide you information about your orders once they have been shipped to the e-mail address and/or cell phone number you provided/registered with us. You accept and acknowledge that, while we ship and deliver Products to Users through our Logistic Partners, we reserve the right to ship and deliver Products on our own without the involvement of any Logistic Partners or third-party service providers.
- The Delivery charges of the Platform are as follows:
| ORDER VALUE | DELIVERY CHARGE |
| Up to $200 | $30 |
| $250 – $1000 | $00 |
| Rs. 1000 or more | FREE Shipping |
Note: Delivery charges quoted above are applicable on ALL orders available on the Platform.
- You agree and accept that, while we make every effort to ship and deliver our Products across World, we may, in our sole discretion, identify a limited list of countries and regions that are unserviceable for Product delivery. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas, and your orders on the Website may not be processed in such situations. If we judge a location unserviceable, we will tell the User at the time the User places an order for the purchase of Products on the Website. You can also use the Website to see if an area is unserviceable for delivery by entering the relevant area pin code.
- You agree and understand that in order to deliver the acquired Products to you on time, we may enquire or collect particular information such as your name, shipping address, billing address, landmarks, contact information, and so on. It would help if you guaranteed that all information you provide to us on the Website is true, complete, accurate, and sufficient to determine the actual location of delivery. You accept that you will bear full responsibility if we fail to deliver the purchased Products owing to your failure to submit correct, complete, sufficient, and accurate information when placing the transaction. It is also stated that we will not be held liable in any way or at any time due to your failure to give accurate and complete information.
- We shall make every effort to deliver the ordered Product to your selected address within the expected delivery timetable provided to you. If you are not available or present to take delivery of the Product, our logistics partners will make three (3) attempts in three (3) days (each attempt daily) to deliver the ordered Product(s) to you. If the third delivery attempt is unsuccessful and you continue to be unavailable, we retain the right, at our sole discretion, to cancel the order of the purchased Products and process the return of such Products to us. We also have the right to deduct any shipping and delivery charges incurred by us while processing refunds following such cancellation.
- While we make reasonable efforts to ensure that purchased Products are delivered to you in a timely and within the timeline notified to you, you accept and acknowledge that delivery may be delayed due to:
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee lockouts, governmental restrictions, and so on;
- Acts of God such as floods, earthquakes, and so on;
- Other unforeseeable circumstances.
In the event of a delay, we will make every reasonable effort to notify you by writing to your registered email address and/or cell phone number. We disclaim any liability arising from our failure to warn or advise you of delays in the delivery of bought Products on the Website. Furthermore, we will not be obligated to reimburse you for any claim that may emerge as a result of a delay in the shipment, delivery, or use of the acquired Products.
CUSTOMS DELAYS:
Healing Pharma is not responsible for any delays for goods in transit to you as the customer. You accept that your order is imported into your country, and any delays caused by your Government’s Customs Department or by the delivery service are beyond Healing Pharma’s control.
If your order fails to arrive within the given day expected delivery time frame, you agree to wait a further 7 days before requesting a reshipment.
If you have not received your item or if you received news from the shipper that your cargo was on hold, delayed, or returned to the sender, we strongly advise you to contact us at [email protected]. We will do our best to resolve any shipping-related issues as soon as possible.
CUSTOMS CHARGES:
You accept that you may be requested to pay customs charges for goods you import. These (if charged) will be payable by you directly to your Customs Department, and you accept that these charges are not pillsmedica’s responsibility to pay. You understand that delays can occur while they await you to pay these charges.
- We strive to hire Logistic Partners, employees, and agents who have the highest regard for ethics and integrity, and to conduct ourselves in a manner that exudes thorough professionalism, competence, and good manners. You agree and understand that we have no control over the conduct or inactions of delivery personnel, and it is not practicable for us to monitor and observe each delivery executive. We shall not be liable for any acts or omissions on the part of our delivery agents, employees, or personnel and/or the Logistic Partner or their employees, agents, or personnel, including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, and so on. To be clear, any ill-mannerism, impoliteness, discourtesy, or offensiveness displayed by our delivery executives or the employees, agents, or personnel of the Logistic Partners is beyond our control, and any issue arising between you and our delivery executive or employee, agent, or personnel of the Logistic Partner must be resolved independently by you. You agree and understand that you will not hold us liable or demand us to negotiate, mediate, or resolve any issues that may arise between you and the delivery employees who deliver the Products to you.
- We process your order and deliver the purchased Product to our logistics partner once you place an order on the Website. Once the purchased Product is handed over to the Logistics Partner, the User will obtain a unique tracking identity number, which will allow the User to trace the status of delivery of the purchased Product. The User may utilize the tracking identifying number on the Website or the Logistic Partner’s website and/or mobile application to monitor the status and position of the ordered Product, as well as the projected time of delivery. Our customer care staff works with the Logistic Partners to ensure that the Products are delivered to you as soon as possible and that the Logistic Partners update the tracking status of the purchased Products in real time. It is clarified that we use third-party service providers to deliver the Products, and thus, we cannot guarantee the accuracy or correctness of the tracking status, which may be subject to inconsistencies due to time lags in updating the information and/or other technical difficulties beyond our control.
- From time to time, we retain the right to charge or collect shipping fees for Products. Shipping prices may vary depending on the value of the Product, the type of Product, the location of delivery, the payment channel, and other factors. You agree that we are permitted to collect shipping and delivery fees on behalf of the Logistic Partner for the delivery service supplied by the Logistic Partner. If we charge a shipping price for the delivery of a bought Product, we will not reimburse such expenses in response to any return request made by you. However, we may make exceptions and refund shipping fees if a defective, damaged, deficient, or inaccurate Product is delivered (for reasons attributable to us and acknowledged by us after appropriate verification in our sole discretion). You understand and accept that ownership and risk of all Products ordered by you pass to you upon delivery of the purchased Products to you.
- Purchased products can be returned through our reverse logistics partners. When we receive a request for a return of a product on the Website and acknowledge it, our reverse-Logistics Partners will contact you to collect the purchased Products from you. We process product returns and exchanges in accordance with our Cancellation, Return, and Refund Policy.
- CUSTOMER SERVICE
- You may direct any questions or complaints about the shipping and delivery of Products under this Policy to our customer support team, which can be reached at the following contact information:
- Contact Details:
E- mail id – [email protected]
Contact No – +1 737 313 4645
SHIPPING AND DELIVERY POLICY
We at PillsMedica (“PillsMedica.com”, “PillsMedica”, “Website”, “Pharmacy”, or “we”) would like to welcome you to our website. PillsMedica Pharmacy, which has its registered office in Mumbai, India, is in charge of managing and running this website and mobile app.
- GENERAL
- PillsMedica Pharmacy, a business registered in India with its registered address at Mumbai – 400003 (hereinafter referred to as “PillsMedica”, “we”, “us” or “our”), manages and operates www.pillsmedica.com and a mobile application with the same name (collectively referred to as the “Website”) where you
- The Terms and Conditions [available at https://www.PillsMedica.com/terms-and-conditions] and this delivery and shipping policy (“Policy”) set forth our policies and processes for the delivery and shipping of Products purchased on the Website.
- We ship and deliver our products across all of over world. By forming alliances and partnerships with top logistics service providers, we hope to deliver the finest customer experience to you. This will allow us to process your order as efficiently as possible and guarantee that you receive the Product you ordered from the Website without any problems. We use every commercially reasonable effort to provide the Products to you as soon as possible.
- You agree to be governed by the provisions of this Policy without modification by choosing to use the Website and/or make a purchase on the Website. Every time you access the Website, we urge you to read and comprehend the terms of this Policy. You should not use, access, or conduct business on the Website if you disagree with the provisions in this Policy.
- Please take a Note: Delivery may take up to 30 days after the date of shipment if postal services are disrupted by a natural disaster, severe weather, or a lack of Customs Clarence, among other possible causes of delay. Register Mail (approximate delivery time: 15-22 days)
- SHIPPING AND DELIVERY TERMS
- We work with third-party logistic service providers (“Logistic Partners”) to transport and deliver Products to you anywhere in world. When a Product is processed and successfully handed over to the Logistic Partner, we will send the details of the Logistic Partners who will be responsible for completing the shipping and delivery of any Product(s) purchased by you on the Website. Our usual dispatch times range between 24 (twenty-four)to 48 (Forty-eight) hours from the time you place the Product Order on the Website. In any instance, the consumer will be given an anticipated delivery date for the Product purchased through the Website. This anticipated timeline will be given to the user on the order confirmation page when the order is confirmed by us. We will also provide you information about your orders once they have been shipped to the e-mail address and/or cell phone number you provided/registered with us. You accept and acknowledge that, while we ship and deliver Products to Users through our Logistic Partners, we reserve the right to ship and deliver Products on our own without the involvement of any Logistic Partners or third-party service providers.
- The Delivery charges of the Platform are as follows:
| ORDER VALUE | DELIVERY CHARGE |
| Up to $200 | $30 |
| $250 – $1000 | $00 |
| Rs. 1000 or more | FREE Shipping |
Note: Delivery charges quoted above are applicable on ALL orders available on the Platform.
- You agree and accept that, while we make every effort to ship and deliver our Products across World, we may, in our sole discretion, identify a limited list of countries and regions that are unserviceable for Product delivery. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas, and your orders on the Website may not be processed in such situations. If we judge a location unserviceable, we will tell the User at the time the User places an order for the purchase of Products on the Website. You can also use the Website to see if an area is unserviceable for delivery by entering the relevant area pin code.
- You agree and understand that in order to deliver the acquired Products to you on time, we may enquire or collect particular information such as your name, shipping address, billing address, landmarks, contact information, and so on. It would help if you guaranteed that all information you provide to us on the Website is true, complete, accurate, and sufficient to determine the actual location of delivery. You accept that you will bear full responsibility if we fail to deliver the purchased Products owing to your failure to submit correct, complete, sufficient, and accurate information when placing the transaction. It is also stated that we will not be held liable in any way or at any time due to your failure to give accurate and complete information.
- We shall make every effort to deliver the ordered Product to your selected address within the expected delivery timetable provided to you. If you are not available or present to take delivery of the Product, our logistics partners will make three (3) attempts in three (3) days (each attempt daily) to deliver the ordered Product(s) to you. If the third delivery attempt is unsuccessful and you continue to be unavailable, we retain the right, at our sole discretion, to cancel the order of the purchased Products and process the return of such Products to us. We also have the right to deduct any shipping and delivery charges incurred by us while processing refunds following such cancellation.
- While we make reasonable efforts to ensure that purchased Products are delivered to you in a timely and within the timeline notified to you, you accept and acknowledge that delivery may be delayed due to:
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee lockouts, governmental restrictions, and so on;
- Acts of God such as floods, earthquakes, and so on;
- Other unforeseeable circumstances.
In the event of a delay, we will make every reasonable effort to notify you by writing to your registered email address and/or cell phone number. We disclaim any liability arising from our failure to warn or advise you of delays in the delivery of bought Products on the Website. Furthermore, we will not be obligated to reimburse you for any claim that may emerge as a result of a delay in the shipment, delivery, or use of the acquired Products.
CUSTOMS DELAYS:
Healing Pharma is not responsible for any delays for goods in transit to you as the customer. You accept that your order is imported into your country, and any delays caused by your Government’s Customs Department or by the delivery service are beyond Healing Pharma’s control.
If your order fails to arrive within the given day expected delivery time frame, you agree to wait a further 7 days before requesting a reshipment.
If you have not received your item or if you received news from the shipper that your cargo was on hold, delayed, or returned to the sender, we strongly advise you to contact us at [email protected]. We will do our best to resolve any shipping-related issues as soon as possible.
CUSTOMS CHARGES:
You accept that you may be requested to pay customs charges for goods you import. These (if charged) will be payable by you directly to your Customs Department, and you accept that these charges are not pillsmedica’s responsibility to pay. You understand that delays can occur while they await you to pay these charges.
- We strive to hire Logistic Partners, employees, and agents who have the highest regard for ethics and integrity, and to conduct ourselves in a manner that exudes thorough professionalism, competence, and good manners. You agree and understand that we have no control over the conduct or inactions of delivery personnel, and it is not practicable for us to monitor and observe each delivery executive. We shall not be liable for any acts or omissions on the part of our delivery agents, employees, or personnel and/or the Logistic Partner or their employees, agents, or personnel, including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, and so on. To be clear, any ill-mannerism, impoliteness, discourtesy, or offensiveness displayed by our delivery executives or the employees, agents, or personnel of the Logistic Partners is beyond our control, and any issue arising between you and our delivery executive or employee, agent, or personnel of the Logistic Partner must be resolved independently by you. You agree and understand that you will not hold us liable or demand us to negotiate, mediate, or resolve any issues that may arise between you and the delivery employees who deliver the Products to you.
- We process your order and deliver the purchased Product to our logistics partner once you place an order on the Website. Once the purchased Product is handed over to the Logistics Partner, the User will obtain a unique tracking identity number, which will allow the User to trace the status of delivery of the purchased Product. The User may utilize the tracking identifying number on the Website or the Logistic Partner’s website and/or mobile application to monitor the status and position of the ordered Product, as well as the projected time of delivery. Our customer care staff works with the Logistic Partners to ensure that the Products are delivered to you as soon as possible and that the Logistic Partners update the tracking status of the purchased Products in real time. It is clarified that we use third-party service providers to deliver the Products, and thus, we cannot guarantee the accuracy or correctness of the tracking status, which may be subject to inconsistencies due to time lags in updating the information and/or other technical difficulties beyond our control.
- From time to time, we retain the right to charge or collect shipping fees for Products. Shipping prices may vary depending on the value of the Product, the type of Product, the location of delivery, the payment channel, and other factors. You agree that we are permitted to collect shipping and delivery fees on behalf of the Logistic Partner for the delivery service supplied by the Logistic Partner. If we charge a shipping price for the delivery of a bought Product, we will not reimburse such expenses in response to any return request made by you. However, we may make exceptions and refund shipping fees if a defective, damaged, deficient, or inaccurate Product is delivered (for reasons attributable to us and acknowledged by us after appropriate verification in our sole discretion). You understand and accept that ownership and risk of all Products ordered by you pass to you upon delivery of the purchased Products to you.
- Purchased products can be returned through our reverse logistics partners. When we receive a request for a return of a product on the Website and acknowledge it, our reverse-Logistics Partners will contact you to collect the purchased Products from you. We process product returns and exchanges in accordance with our Cancellation, Return, and Refund Policy.
- CUSTOMER SERVICE
- You may direct any questions or complaints about the shipping and delivery of Products under this Policy to our customer support team, which can be reached at the following contact information:
- Contact Details:
E- mail id – [email protected]
Contact No – +1 737 313 4645
SHIPPING AND DELIVERY POLICY
We at PillsMedica (“PillsMedica.com”, “PillsMedica”, “Website”, “Pharmacy”, or “we”) would like to welcome you to our website. PillsMedica Pharmacy, which has its registered office in Mumbai, India, is in charge of managing and running this website and mobile app.
- GENERAL
- PillsMedica Pharmacy, a business registered in India with its registered address at Mumbai – 400003 (hereinafter referred to as “PillsMedica”, “we”, “us” or “our”), manages and operates www.pillsmedica.com and a mobile application with the same name (collectively referred to as the “Website”) where you
- The Terms and Conditions [available at https://www.PillsMedica.com/terms-and-conditions] and this delivery and shipping policy (“Policy”) set forth our policies and processes for the delivery and shipping of Products purchased on the Website.
- We ship and deliver our products across all of over world. By forming alliances and partnerships with top logistics service providers, we hope to deliver the finest customer experience to you. This will allow us to process your order as efficiently as possible and guarantee that you receive the Product you ordered from the Website without any problems. We use every commercially reasonable effort to provide the Products to you as soon as possible.
- You agree to be governed by the provisions of this Policy without modification by choosing to use the Website and/or make a purchase on the Website. Every time you access the Website, we urge you to read and comprehend the terms of this Policy. You should not use, access, or conduct business on the Website if you disagree with the provisions in this Policy.
- Please take a Note: Delivery may take up to 30 days after the date of shipment if postal services are disrupted by a natural disaster, severe weather, or a lack of Customs Clarence, among other possible causes of delay. Register Mail (approximate delivery time: 15-22 days)
- SHIPPING AND DELIVERY TERMS
- We work with third-party logistic service providers (“Logistic Partners”) to transport and deliver Products to you anywhere in world. When a Product is processed and successfully handed over to the Logistic Partner, we will send the details of the Logistic Partners who will be responsible for completing the shipping and delivery of any Product(s) purchased by you on the Website. Our usual dispatch times range between 24 (twenty-four)to 48 (Forty-eight) hours from the time you place the Product Order on the Website. In any instance, the consumer will be given an anticipated delivery date for the Product purchased through the Website. This anticipated timeline will be given to the user on the order confirmation page when the order is confirmed by us. We will also provide you information about your orders once they have been shipped to the e-mail address and/or cell phone number you provided/registered with us. You accept and acknowledge that, while we ship and deliver Products to Users through our Logistic Partners, we reserve the right to ship and deliver Products on our own without the involvement of any Logistic Partners or third-party service providers.
- The Delivery charges of the Platform are as follows:
| ORDER VALUE | DELIVERY CHARGE |
| Up to $200 | $30 |
| $250 – $1000 | $00 |
| Rs. 1000 or more | FREE Shipping |
Note: Delivery charges quoted above are applicable on ALL orders available on the Platform.
- You agree and accept that, while we make every effort to ship and deliver our Products across World, we may, in our sole discretion, identify a limited list of countries and regions that are unserviceable for Product delivery. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas, and your orders on the Website may not be processed in such situations. If we judge a location unserviceable, we will tell the User at the time the User places an order for the purchase of Products on the Website. You can also use the Website to see if an area is unserviceable for delivery by entering the relevant area pin code.
- You agree and understand that in order to deliver the acquired Products to you on time, we may enquire or collect particular information such as your name, shipping address, billing address, landmarks, contact information, and so on. It would help if you guaranteed that all information you provide to us on the Website is true, complete, accurate, and sufficient to determine the actual location of delivery. You accept that you will bear full responsibility if we fail to deliver the purchased Products owing to your failure to submit correct, complete, sufficient, and accurate information when placing the transaction. It is also stated that we will not be held liable in any way or at any time due to your failure to give accurate and complete information.
- We shall make every effort to deliver the ordered Product to your selected address within the expected delivery timetable provided to you. If you are not available or present to take delivery of the Product, our logistics partners will make three (3) attempts in three (3) days (each attempt daily) to deliver the ordered Product(s) to you. If the third delivery attempt is unsuccessful and you continue to be unavailable, we retain the right, at our sole discretion, to cancel the order of the purchased Products and process the return of such Products to us. We also have the right to deduct any shipping and delivery charges incurred by us while processing refunds following such cancellation.
- While we make reasonable efforts to ensure that purchased Products are delivered to you in a timely and within the timeline notified to you, you accept and acknowledge that delivery may be delayed due to:
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee lockouts, governmental restrictions, and so on;
- Acts of God such as floods, earthquakes, and so on;
- Other unforeseeable circumstances.
In the event of a delay, we will make every reasonable effort to notify you by writing to your registered email address and/or cell phone number. We disclaim any liability arising from our failure to warn or advise you of delays in the delivery of bought Products on the Website. Furthermore, we will not be obligated to reimburse you for any claim that may emerge as a result of a delay in the shipment, delivery, or use of the acquired Products.
CUSTOMS DELAYS:
Healing Pharma is not responsible for any delays for goods in transit to you as the customer. You accept that your order is imported into your country, and any delays caused by your Government’s Customs Department or by the delivery service are beyond Healing Pharma’s control.
If your order fails to arrive within the given day expected delivery time frame, you agree to wait a further 7 days before requesting a reshipment.
If you have not received your item or if you received news from the shipper that your cargo was on hold, delayed, or returned to the sender, we strongly advise you to contact us at [email protected]. We will do our best to resolve any shipping-related issues as soon as possible.
CUSTOMS CHARGES:
You accept that you may be requested to pay customs charges for goods you import. These (if charged) will be payable by you directly to your Customs Department, and you accept that these charges are not pillsmedica’s responsibility to pay. You understand that delays can occur while they await you to pay these charges.
- We strive to hire Logistic Partners, employees, and agents who have the highest regard for ethics and integrity, and to conduct ourselves in a manner that exudes thorough professionalism, competence, and good manners. You agree and understand that we have no control over the conduct or inactions of delivery personnel, and it is not practicable for us to monitor and observe each delivery executive. We shall not be liable for any acts or omissions on the part of our delivery agents, employees, or personnel and/or the Logistic Partner or their employees, agents, or personnel, including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, and so on. To be clear, any ill-mannerism, impoliteness, discourtesy, or offensiveness displayed by our delivery executives or the employees, agents, or personnel of the Logistic Partners is beyond our control, and any issue arising between you and our delivery executive or employee, agent, or personnel of the Logistic Partner must be resolved independently by you. You agree and understand that you will not hold us liable or demand us to negotiate, mediate, or resolve any issues that may arise between you and the delivery employees who deliver the Products to you.
- We process your order and deliver the purchased Product to our logistics partner once you place an order on the Website. Once the purchased Product is handed over to the Logistics Partner, the User will obtain a unique tracking identity number, which will allow the User to trace the status of delivery of the purchased Product. The User may utilize the tracking identifying number on the Website or the Logistic Partner’s website and/or mobile application to monitor the status and position of the ordered Product, as well as the projected time of delivery. Our customer care staff works with the Logistic Partners to ensure that the Products are delivered to you as soon as possible and that the Logistic Partners update the tracking status of the purchased Products in real time. It is clarified that we use third-party service providers to deliver the Products, and thus, we cannot guarantee the accuracy or correctness of the tracking status, which may be subject to inconsistencies due to time lags in updating the information and/or other technical difficulties beyond our control.
- From time to time, we retain the right to charge or collect shipping fees for Products. Shipping prices may vary depending on the value of the Product, the type of Product, the location of delivery, the payment channel, and other factors. You agree that we are permitted to collect shipping and delivery fees on behalf of the Logistic Partner for the delivery service supplied by the Logistic Partner. If we charge a shipping price for the delivery of a bought Product, we will not reimburse such expenses in response to any return request made by you. However, we may make exceptions and refund shipping fees if a defective, damaged, deficient, or inaccurate Product is delivered (for reasons attributable to us and acknowledged by us after appropriate verification in our sole discretion). You understand and accept that ownership and risk of all Products ordered by you pass to you upon delivery of the purchased Products to you.
- Purchased products can be returned through our reverse logistics partners. When we receive a request for a return of a product on the Website and acknowledge it, our reverse-Logistics Partners will contact you to collect the purchased Products from you. We process product returns and exchanges in accordance with our Cancellation, Return, and Refund Policy.
- CUSTOMER SERVICE
- You may direct any questions or complaints about the shipping and delivery of Products under this Policy to our customer support team, which can be reached at the following contact information:
- Contact Details:
E- mail id – [email protected]
Contact No – +1 737 313 4645