Payment and Fees Policy

Welcome to the website PillsMedica.com, hereinafter referred to as PillsMedica, Website, Pharmacy, or we. The management and operation of this Website/App are overseen by PillsMedica Pharmacy, a company established in Mumbai, India.

PillsMedica Pharmacy is a legally incorporated company in India, with its registered address at Mumbai – 400003. The company is responsible for the management and operation of www.PillsMedica.com and its associated mobile application, known as PillsMedica. The Website serves as a platform for users to place orders and purchase products and/or services offered by PillsMedica.

WHAT ARE THE PAYMENTS AND FEES POLICY?

The Terms and Conditions [found at https://pillsmedica.com/terms-and-conditions] and this Fees and Payments Policy (“FPP Policy”) outline PillsMedica’s policies and practices regarding the acceptance of fees and payments for the services made available through the Website. The main goal of PillsMedica is to ensure that the Website is easy to use and has the security infrastructure expected to safeguard any financial information that a user might share.

Users must read this FPP Policy carefully and comprehend all of its provisions. You are urged not to accept the provisions of Use and this FPP Policy and to immediately stop using the Website if you do not agree with its provisions. The terms in this FPP Policy must be acknowledged in their entirety, and by using, browsing, accessing, or making purchases on this Website, you consent to being bound by their provisions.

PAYMENT AND FEES OPTIONS

1. There is no charge from PillsMedica to access the Website. In the future, PillsMedica may charge the User a fee for utilizing the Website in its entirety or just a few of its features. In such a case, you agree to pay any necessary expenses. Before implementing such a fee levy, PillsMedica does not promise or pledge to give you notice. You will be deemed to have accepted the changes if you continue to use the Website after the fees change.
2. Retail prices shown are in US dollars, before taxes and shipping. Transportation costs are calculated according to destination and weight. For all purchases over $200 in anywhere in world, shipping (standard delivery) is free* or Delivery fees may vary depending on the delivery area and the product selected.
3. If the total amount of your order is less than $200, you are not eligible for free shipping. There is no need to contact us to ask to benefit from it. The condition is clear, a certain amount must be reached to benefit from the offer.
4. PillsMedica reserves the right to modify the retail and delivery prices at any time and without notice.
5. Any order with a PROMO CODE that has not been encoded before finalizing your purchase is not modifiable. We work with professionals so that all information is clearly indicated when browsing our website. It is your responsibility to be attentive and to contact us before finalizing your purchase if your promo code does not work.
6. PillsMedica gives the User a variety of payment alternatives to ensure ease. Without giving the User prior notice, PillsMedica maintains the right to add or remove any of the following payment methods:
   1. payment via online banking services;
   2. Payment via specific credit cards;
   3. payment with particular debit cards;
   4. using the PillsMedica Wallet to pay
   5. cash-on-delivery payment methods;
   6. payments made via prepaid cards and electronic wallets;
   7. payment via PayPal
   8. Any further payment method that PillsMedica may from time to time offer. The term “Payment Options” will be used going forward to refer to all of the aforementioned payment choices. Although reasonable efforts are made to provide the Payment Options across numerous banking channels, PillsMedica now only takes payments from a chosen few major financial routes. PillsMedica does not accept international debit/credit card payments.
7. It is expressly stated that PillsMedica has the sole discretion to accept a User’s payment made through the Payment Options. For whatever reason, PillsMedica maintains the right to refuse payment from a User using the Payment Options. PillsMedica retains the right to refuse a User’s payment made through the Payment Options if the User fails to provide a copy of the User’s picture identity evidence (such as the User’s PAN card) in order to confirm the User’s transaction further.
8. When utilizing the Payment Options, the User undertakes to give proper, right, and complete financial information, such as credit/debit card information or prepaid payment instrument account information, which PillsMedica’s third-party payment gateway provider may save. Users are not permitted to use credit/debit cards or prepaid items that they do not legitimately own or are not authorized to use. The security and confidentiality of the User’s financial information shall be completely his or her responsibility. The and all potential responsibilities associated with the unauthorized use of the User’s identity or financial information, including information pertaining to Payment Options, are expressly disclaimed by PillsMedica.
9. PillsMedica disclaims all duty and responsibility for any loss or damage incurred by a User as a result of:
   1. Transactions not being authorized, including those made with gift cards and vouchers given to users as part of PillsMedica’s promotions.
   2. Exceeding the credit/debit limit that the User and the issuing bank mutually agreed upon.
   3. Any payment problems brought on by errors in the transaction’s technology.
   4. Transactions that are rejected for causes outside PillsMedica’s control.
10. PillsMedica retains the right to limit the number of transactions a User may do using the Website. If the User exceeds PillsMedica’s transaction limits, PillsMedica maintains the right to refuse to conduct such transactions. PillsMedica has the right to refuse to process transactions originating from Users with a suspicious or questionable transaction history on the Website. If PillsMedica is dissatisfied with a User’s reliability or the validity of a transaction conducted on the Website, PillsMedica reserves the right to reject such transactions. At its sole discretion, PillsMedica may also opt to delay the shipment of Products purchased by such User or cancel the entire purchase. The User acknowledges that PillsMedica will not be liable for any damages, interests, or claims arising from PillsMedica’s decision not to complete a transaction or delay in executing a transaction due to a User’s suspicious behaviour on the Website.
11. All Products advertised on the Platform include all relevant taxes. You agree to pay any fees/costs/charges related with the purchase of Products from us, including but not limited to VAT/CST, service tax, GST, duties and cesses, and so on. Despite PillsMedica’s best efforts, there may be instances of mispricing of Products on the Website during or after the User has completed the process of purchasing Products. While thorough verification processes are carried out prior to the publication of Product prices on the Website, errors and discrepancies arising from technical glitches and time lags are unavoidable. For the avoidance of doubt, PillsMedica’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Product versus the price published on the Website are as follows:
    1. In order for us to conduct such refunds, the User must send us an email at [email protected] with the details of the bank account where the sum is to be repaid. Following that, the User will receive a refund if the initial mode of payment for the order was ‘cash on delivery’ on their net banking account. If the order was paid for using a payment method other than ‘cash on delivery,’ we may transfer the refund to the User’s source account, which was used to make the initial payment.
12. In order for the User to make payments for Products purchased on the Website, in addition to this FPP Policy, the User’s bank, applicable financial institution, and/or card issuing association’s terms and conditions may apply. The User’s bank, financial institution, or card issuing association may deny or prevent the User from making electronic payments for purchasing Products on the Website, and PillsMedica has no control over this and shall not be held liable at any time.
13. PillsMedica may, from time to time, enter into contracts with third-party payment service providers, including banks, in accordance with applicable Indian legislation.
14. If it is brought to the User’s attention that a charge has been created on his/her payment instrument(s) for the purchase of Products on the Website and the User is unaware of such purchase on the Website, the User must first verify whether his/her family members, friends, or business colleagues were authorized to carry out the purchase of Products on the Website. If, despite this, the User is unable to identify the charge created on his/her payment instrument(s) for the purchase of Products on the Website, the User may report such unauthorised purchase to us within 2 (two) days of the date of the unauthorised purchase on the Website in order for PillsMedica to initiate investigations.
15. If the User makes a purchase on the Website and the payment in lieu of that purchase is invalidated, PillsMedica reserves the right to reclaim the invalidated payment (“Invalidated Payment”) from the User’s Wallet Account. If the User does not have sufficient Wallet funds to facilitate the redemption of the invalidated payment, the User must remit the Invalidated Payment into PillsMedica’s bank account, the details of which are set out in the notice, within 2 (two) to 4 (four) working days of receiving the notice. If, despite receiving the warning, the User fails to submit the Invalidated Payment into PillsMedica’s bank account, PillsMedica reserves the right to start civil and/or criminal legal action against the defaulting User at his/her own expense and risk.
16. PillsMedica Wallet: If a User cancels an order for which payment has already been made to PillsMedica, the User may convert the amount paid towards the order into PillsMedica Wallet. Furthermore, any and all refunds for Products purchased using the ‘cash on delivery’ payment option will be transferred as PillsMedica Wallet into the User’s Wallet account, and any unused Wallet amount will be transferred to the source account if the User expresses his/her intention to deactivate his/her account. PillsMedica reserves the right to issue PillsMedica Wallet to users in its sole discretion. The Wallets can only be used for future purchases on the Website. If a User wishes to deactivate his/her account with PillsMedica, the User agrees that all Wallet granted by PillsMedica available on the User’s Wallet account, if any, will be forfeited, and PillsMedica will be under no obligation to process any refunds in any way. As a result, the User agrees to utilize and deplete any existing Wallet before requesting that his/her account on the Website be deactivated. Regardless of anything to the contrary, any reimbursement of Wallet to the User’s wallet account will be in PillsMedica’s exclusive discretion. If PillsMedica suspects any fraudulent activity, it reserves the right to halt any Wallet transfer to User’s Wallet account.