Privacy Policy

We Respect Your Right to Confidentiality

Your Privacy – Our Promise

Thank you for visiting www.PillsMedica.com (also known as “PillsMedica,” “Website,” “Pharmacy,” “us” or “we”). PillsMedica Pharmacy, which has its registered office in Mumbai, India, manages and runs this website and mobile app.

General

• PillsMedica Pharmacy (“PillsMedica,” “we,” “us,” or “our”) manages and operates a website at the address www.PillsMedica.com and a mobile application under the brand name PillsMedica (collectively referred to as the “Website”) where you can place orders to buy the Products and/or Services.
• Together with the Terms and Conditions (found at https://www.PillsMedica.com/terms-and-conditions), this privacy statement (“Privacy Policy”) governs how you may use the “Website” and outlines our policies and practices for gathering, using, disclosing, processing, transferring, and storing the information you provide to us. By using, browsing, accessing, or buying from the “Website,” you agree to be bound by the terms of the Privacy Policy and give your permission for your information to be collected, stored, held, dealt with, shared, disclosed, or transferred in accordance with the terms of the Privacy Policy. We won’t use the User’s information in any way other than what’s written in this privacy statement. If a term is capitalized and is not otherwise defined, it shall have the same meaning as that term is specified in the Terms.
• This document is an electronic record controlled by the Information Technology Act of 2000 and any rules promulgated thereunder, as well as the provisions of numerous statutes dealing to electronic records modified by the Information Technology Act of 2000. Neither physical nor digital signatures are necessary for this electronic record because a computer system produces it.
• The purpose, means, and methods of usage of the sensitive personal data or information (defined hereinafter) and the manner in which and to whom such information shall be transferred or disclosed by us are all outlined in this privacy policy. You have the right to revoke your permission at any time to gather and use any and all of your information, including any Personal Information (as defined below) or Sensitive Personal Data or Information. Please be aware, though, that in the event that you withdraw your consent, we might no longer be able to offer you the associated service. The processing of Personal Information based on your prior consent prior to the withdrawal will not be impacted by your choice to withdraw your consent, it is now made clear.
• Please take some time to go over our Privacy Policy. We encourage you not to use or access the “Website” if you disagree with any of the terms or this privacy statement.

Collecting Types of Information

• Whenever you visit, access, use, or browse the “Website,” you can be requested for personal information. We may use and disclose information in accordance with the terms of this privacy statement. In order to deliver and enhance our products, services, content, and advertising, we may also combine it with other information.
• You acknowledge that the information you supply must be truthful, correct, current, and accurate. Contacting us at [email protected] or by phone at +1 737 313 4645 will allow you to partially or fully access, update, alter, or request deletion of your information.

Minors are not intended to use the Website. We never intentionally gather personal data from users under the age of 18 (Eighteen). If it is discovered that we have obtained the personal information of a person under 18 (Eighteen), we shall take reasonable efforts to remove it.

• Suppose a parent or legal guardian learns that his or her kid has submitted personal information to the Website without their permission. In that case, he or she must contact us to request the removal of such information. We will not be held liable or responsible for any harm or damage incurred by anybody under the age of 18 (Eighteen) who uses the services in violation of the Privacy Policy and Terms.
• A number of pieces of information about you may be gathered by us, including your name, password, mailing address, phone number, email address, and contact preferences, as well as any other use and interaction information with us or our affiliates. We may gather data that, when coupled with other pieces of information we have on hand, fairly enables us to identify you (hence, “Personal Information”). Personal information includes things like your full name, mobile or home phone number, mailing address, email, gender, and birth date.
• We may additionally gather, receive, process, or retain specific sensitive personal information, such as but not limited to:
  • Password;
  • Details on financial accounts, credit cards, debit cards, and other payment methods;
  • The state of one’s physical, physiological, and mental health;
  • Any information pertaining to the categories mentioned above of personal information that was given to us in order to offer service;
  • Any information that we receive within the categories mentioned above of personal information that needs to be processed, stored, or otherwise handled;
  • Biometric details
  • Any information pertaining to the categories mentioned above of personal information given to us for the purpose of providing service and Any information given to us under the categories mentioned above of personal information for processing, storing, or other purposes under a valid contract.
  • (Referred to collectively as “Sensitive Personal Data or Information”).

 

Use of Information Collected

• Personal Information and Sensitive Personal Data or Information may be collected, used, or processed for the following reasons:
• In exchange for setting up your user profile and granting you access to the Website.
• In order to tailor your experience with our products, services, and information, we constantly innovate and enhance their creation, distribution, processing, and quality.
• Order confirmations, invoices, technical issues, and security alerts are all ways we keep you apprised of what’s happening with your business and our products and services.
• To conduct audits, data analyses, and research to better Our Products, services, and contacts with customers.
• To respond to and address any questions, concerns, or complaints you may have regarding your use of the Website.
• To keep an eye out for any suspicious or unlawful behaviour on the Site.

Disclosure of Information Collected

• From time to time, we may need to give the information we’ve gathered about you to our trusted third-party service providers who help us provide services and sell products on the Website. For instance, if you make a purchase on the Website, we will need to share some of your data with a payment gateway provider. By using the Site, you agree that we may share your data with these third-party service providers. We ensure that any third-party service providers handling your sensitive data are legally obligated to keep it secret or are using, maintaining, and adhering to the highest security standards in the business.
• We may also share your information if we are required to do so by law or a court order or if we determine that sharing is necessary to defend our rights or the rights of other Users, to prevent damage to people or property, to combat fraud and credit risk, or for other similar reasons.
• In the event of a restructuring or the sale of assets, division, or transfer of all or substantially all of our business or assets, we reserve the right to transfer or disclose your information to any purchaser of such business or assets. Suppose we decide to sell or transfer any or all of our business assets to another company. In that case, we will require that they take procedures to safeguard your personal information that are at least as stringent as those outlined in this Privacy Statement. Suppose the new entity’s intended handling of your information is significantly different from that set out in this Privacy Policy. In that case, you will be given the chance to opt out of any such transfer.
• A third-party payment gateway provider may collect your debit card number, credit card number, debit card number, or other financial information (collectively, “Financial Information”) as part of the payment process. Such payment gateway providers will only use your Financial Data for invoicing and payment purposes. All of your financial data is processed over encrypted, secure digital platforms provided by trusted payment gateways, as is customary and required by law and industry standards for such transactions. You alone are responsible for authenticating the accuracy of the Financial Information; we have no part in this procedure and are thus exempt from any responsibility arising out of it. We are not responsible for the fulfillment or nonfulfillment of any statements, guarantees, or conditions by any third-party payment gateway providers. We will not act as a mediator or otherwise try to settle any disputes you may have with these outside payment processors.
• We take all reasonable precautions to protect your information, including Personal Information, Financial Information, and Sensitive Personal Information or Data, by implementing security measures required by law. However, it would help if you still used caution when disclosing sensitive information online. This is especially true when using our services.
• In addition, any nation other than the one from which you visit the Website may receive, store, or process any information you provide to us. At our discretion, we may transmit your information outside of your country for the purposes of sharing or disclosing data in line with the Privacy Policy. When you use the Website, you agree that we can transfer your personal information outside of your country to our affiliates, subsidiaries, and partners’ employees and subcontractors so long as they agree to maintain the same level of data protection as is required by this Privacy Policy and the data protection laws of India. We may share your data with a third party if doing so is required in order to carry out the services, run the Website, or provide the Products as per the terms of the agreement between us and that party.

Security

• We place a high priority on the protection of your personal information. We have implemented the security policies, rules, and technical precautions necessary to prevent unauthorized access, improper use or disclosure, unauthorized alteration, unlawful destruction, or accidental loss of the Personal Information under its control. These safeguards include firewalls, transport layer security, and other physical and electronic security measures. Our security mechanisms safeguard your information when you submit it on the Website. Please be aware that we adhere to all applicable laws, rules, and regulations by using internationally recognized standards.
• Your information is stored in encrypted form within our secure servers, and is only accessible by a select group of personnel who have been granted access to these systems or who have a legitimate business need to access this information in order to carry out the purposes set forth in this Privacy Statement. These approved individuals also have a duty of confidentiality with respect to this information.
• You understand and acknowledge that there is no such thing as complete security and that we do not guarantee that there will be no unintended disclosures of any information and potential security breaches, despite our best efforts to transmit and store all of the information provided by you in a secure operating environment that is not open to the public. You waive any and all claims against us arising out of or related to any failure on our part to protect your personal information from unauthorized access by third parties, disclosure, destruction, damage, loss, alteration, or use, or any other occurrence beyond our control.

Cookies Policy

• When a user visits, accesses, or browses the Website, certain information is automatically transmitted to us in accordance with the communication standards on the Internet. This information includes the Internet Protocol (“IP”) address of the user’s computer operating system, the type of web browser being used, email patterns, and the name of the user’s internet service provider (ISP). This data is analysed for broad User patterns and used to better our services. The User’s IP address is not shared with any third parties without the User’s consent or as required by law, except where necessary to offer or facilitate the User’s access to the Services. Despite the above, the User is aware that we may share some of the overall results—including the personal information provided by Users in an anonymous, aggregate form, but not the specific data—with advertisers, sponsors, investors, strategic partners, and other parties in order to advance the business. The amount of data sent to us depends on the privacy settings of the User’s web browser. The User can look there if they are interested in the information that their browser is delivering to us.
• The Website makes use of session cookies to keep track of user preferences. The cookies we use do not save any personally identifiable information. Without limiting the generality of the foregoing, any information we obtain through any means (such as usage patterns described above) that does not specifically and individually identify the User is and shall remain our exclusive property and may be used by us and third-party service providers for technical administration of the Website, user administration, research and development, and other purposes.
• You know that cookies can be disabled or removed in your browser preferences. If cookies are disabled on your device (computer or mobile telecommunications device), you may have malfunctions or the Website may not display correctly.
• We reserve the right to allow third-party advertisers to display adverts on our site. Advertisement networks, ad agencies, and ad tech providers are all examples of these businesses. We might show you ads if we think you fit a certain profile. We do not use individual data to serve you with ads that are more relevant to you. We may let authorized third parties install or identify a unique cookie on the User’s browser while providing adverts or enhancing the services to its Users.
• For the purposes of service management, research and development, training, business intelligence, business development, and User administration, we may store records of all communications, including voice telephone calls and non-voice digital chats and emails. Telephone records may be disclosed to third parties as required by law or as necessary to perform or facilitate the services requested by the User.
• By providing feedback on the services or products offered through the Website, you give us permission to reproduce and disseminate that feedback. You give us permission to revise the reviews and testimonials you offer and to publish revised or paraphrased versions of those reviews and testimonials on the Website. You can reach us at [email protected] or +1 737 313 4645 if the User has any issues with posting a review or testimonial, they provided you.

Opt-Out Policy

 

• We will not allow the third-party service providers with whom we may disclose your information to promote their own services to you, send you promotional emails, or otherwise contact you for promotional purposes. You can choose not to receive any further promotional or marketing-related messages from us or our partners if you no longer wish to do so.
• If at any time you would want to have your name and email address removed from all of our lists and newsletters, click the “unsubscribe” link or follow the instructions provided in any of the emails we send you. You may also reach us at +1 737 313 4645 or via email at [email protected]. We may set membership requirements, such as minimum email addresses, at our sole discretion. Before taking any action, we will send an email to all registered users.

Information Retention

• We will keep your information and data only for as long as is necessary to achieve the purposes described in this Privacy Policy or for as long as is needed or permitted by applicable law.

Alteration

• We may revise this Privacy Statement at any time. Any changes to the Privacy Policy will be reflected and implemented in an updated version on the Website. If you want to know how we treat your personal information, you should read this Privacy Policy each time you visit our Website.

Redressing Disputes

• Please contact our grievance officer using the information below if you have any questions, concerns, or complaints about the Platform or this Privacy Statement.

Appointing a Complaints Coordinator

Your grievance officer’s email is: [email protected]

Rating: 10.5 Phone: +1 737 313 4645

Applicable Law

• The terms of this Privacy Statement and its interpretation are subject to and governed by Indian law. Any legal action or proceeding relating to or arising out of this Privacy Policy shall be brought only in the courts of Mumbai, India.

Extremeness

• This Privacy Statement should be read in a manner that is consistent with and gives effect to the intent of each of its sections to the fullest extent permitted by law. Suppose any part of this Privacy Statement is found to be illegal or invalid. In that case, that part will be deemed stricken to the extent of the prohibition or invalidity without rendering the rest of this Privacy Statement null and void.